Terms of service

About these terms

These terms are an agreement between you and MY STREATS LTD(a private limited company registered in England & Wales, company number 14546310; “My Streats”, “we”, “us”) for your use of the My Streats website and app. By using My Streats you accept these terms. If you do not accept them, please do not use the service. Nothing here removes your statutory rights as a consumer.

What My Streats does

My Streats helps people discover street-food vendors on a live map, earn loyalty rewards with those vendors, and enquire about private-event catering. We provide the platform that connects customers and vendors; the food, loyalty rewards, and event services themselves are provided by the vendors, not by us.

Your account

You can browse and join vendor loyalty programmes without an account. Some features need an account, which you create using Google, Apple, or an email sign-in code. You are responsible for keeping access to your sign-in method secure, and for activity under your account. Give us accurate information and keep it up to date.

Loyalty rewards

• Loyalty points are earned and redeemed with individual vendors on the terms each vendor sets. Points have no cash value and cannot be exchanged for money.
• Points and rewards belong to the relationship between you and that vendor. We are not responsible for a vendor honouring, changing, or ending their loyalty programme, though we expect vendors to treat customers fairly.
• Loyalty is free to join for customers. Do not attempt to earn points dishonestly (for example by faking scans); we may void points or passes obtained through misuse.
• You can remove a pass and anonymise its record at any time from the back of the pass. Doing so voids the balance on that pass.

Private events

When you make an event enquiry, request a quote, or accept one, you are dealing directly with the vendor. Any booking, quote, and the catering itself are a contract between you and that vendor. My Streats provides the tools to exchange brochures, quotes, and messages, but is not a party to that contract and is not responsible for the vendor's performance.

Vendor terms

If you use My Streats as a vendor, you also agree that:

• You are responsible for the accuracy of your profile, menus, prices, locations, schedule, and quotes, and for meeting your legal obligations (including food-safety, allergen, and consumer law).
• Your profile becomes publicly visible once approved. We may review, decline, suspend, or remove a vendor account where these terms or the law are not met.
• Paid vendor plans (such as the events tier) are billed through our payment processor on the plan you choose. Fees, billing frequency, and any introductory offer are shown at sign-up.
• You grant us the permission we need to display the content you upload (business details, menus, photos) on the platform to promote your business. You keep ownership of your content.
• You will honour the loyalty rewards and quotes you offer through the platform, and treat customers fairly.

Cancellation and refund terms for paid plans are [to be confirmed].

Acceptable use

When using My Streats you agree not to:

• Break the law, infringe others' rights, or post false, harmful, or misleading content.
• Interfere with, probe, or try to gain unauthorised access to the platform or other people's accounts or data.
• Misuse loyalty, enquiries, or any other feature, or use the platform to spam or harvest others' contact details.
• Copy, scrape, or reuse the platform or its content beyond what these terms or the law allow.

Our content and intellectual property

The My Streats name, brand, and the platform itself are owned by us or our licensors. These terms don't give you any right to use our branding except as needed to use the service normally. Content that vendors and customers provide remains theirs.

Availability and disclaimers

We work to keep My Streats available and accurate, but we provide it “as is”. We don't guarantee that a vendor will be trading, that information a vendor provides is correct, or that the service will be uninterrupted or error-free. Always check important details (such as allergens) with the vendor directly.

Our responsibility to you

Nothing in these terms limits our liability where it would be unlawful to do so — including for death or personal injury caused by our negligence, for fraud, or for your statutory rights as a consumer. We are not responsible for the acts of vendors or other users, or for losses that were not reasonably foreseeable. To the extent the law allows, our total liability to you for the free parts of the service is limited accordingly.

Suspending or ending access

You can stop using My Streats at any time and delete your account. We may suspend or end your access if you break these terms, misuse the service, or where we must for legal or security reasons. Where it is reasonable to, we'll tell you why.

Changes to these terms

We may update these terms as the service or the law changes. We'll update the date at the top, and where a change materially affects you, we'll take reasonable steps to let you know. Continuing to use My Streats after a change means you accept the updated terms.

Governing law and contact

These terms are governed by the law of England & Wales, and disputes are subject to the courts of England & Wales (this does not remove protections you have under the law of the part of the UK you live in). You can contact us at hello@mystreats.co.uk.